Gael Force Group is set to accelerate its investment in customer service and support with the appointment of Craig Graham as Customer Service Director.
Mr Graham brings more than a decade of experience in customer-relationship building at Gael Force, and most recently has been leading the development of its marine technology area of the business.
The newly created senior role will lead the delivery of a major strategic commitment to establish a sector-leading standard of service and support for Gael Force’s aquaculture customers.
Customer Service Director, Craig Graham, comments, “One of the cornerstones of our strategy is to establish a service and support package along with extended warranties that are unmatched in the sector. I am looking forward to leading that project forward, with the great team we already have and are building upon.
“We have always taken pride in offering what we hope is considered a high level of customer service and fast response times. The challenge to ourselves is to elevate that level even further and demonstrate to our customers how Gael Force can differentiate ourselves through the delivery of higher levels of service and support which can add value and lower costs in our customers’ operations.
Group Sales Director, Jamie Young, comments, “We see much higher levels of service and support as an area that our customers would benefit from and as such, we have committed at a strategic level to invest in developing sector leading standards of service and support.
“Craig’s appointment, with his knowledge and understanding of customers’ needs, reinforces this commitment. I and the other Directors are delighted to support Craig and relish the challenge of delivering sector leading service and support for our customers.”
For more information about Gael Force Group visit the website, HERE.
The Aquaculturists
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